How long are my products covered under warranty?
All products have between 2 and 4 years warranty, depending on the make and model of the light. If you are unsure, please contact us at firstname.lastname@example.org. If the order was custom it may have different warranty times and conditions.
Pure Photon’s products have manufacturer’s warranties on the entire light fitting including the driver and all working parts.
In the unlikely event that your product has a defect we will replace or fix it right away.
We may require a photo of the light unit as well as the invoice from when you purchased the light unit. In some rare cases we will require you to send us the defective light in the post.
Pure Photon will then send you either a brand new unit or a replacement part to fix the problem as soon as possible.
Pure Photon will not be held responsible for damage of any products if you use your own power supplies or change and manipulate a product in a different way from when it was delivered.